SMEs’ Perception on Quality Standards in Romania

Ileana ANDREICA, Felix ARION, Iulia MURESAN

Abstract


According to an anonymous survey (based on the fact that, in that way, the trust of the respondents will be increased conducted during August and September of 2009, on Romanian small and medium companies, by e-mail. The survey was. There was sent a higher number of questionnaires (100), the rate of answering being 60%, 10 of them not being taken into consideration, because of the incorrect way of filling in, so the final number of analyzed questionnaire was 50. Excel was used to analyze the data. Based on the analysis of the questionnaires (which, anyway is not entirely representative for Romanian actual state of fact).

Keywords


survey, ISO 9000, expectation

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DOI: http://dx.doi.org/10.15835/buasvmcn-hort:5205


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